Before submitting a customer support request, please ensure you have read the below information; returns policy, shipping policy & FAQ pages. 

Returns policy: loreta.com.au/pages/returns

FAQ: loreta.com.au/pages/faq

Shipping Policy: loreta.com.au/pages/shipping

Need to track your order? Track your order here or create an online account here

 

  Please email: help@loreta.com.au or submit the below contact form

We aim to respond to all enquiries within 3 working hours, however please allow up to 1 working day. If you have not received a response within (2) working days, please check your spam/junk folder. 

 

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