Before submitting a customer support request, please ensure you have read the below information; returns policy, shipping policy & FAQ pages.
Returns policy: loreta.com.au/pages/returns
Shipping Policy: loreta.com.au/pages/shipping
☎ Contact Us by Phone: (03) 9360 9626 (Mon-Fri 10am-5pm AEST)
PLEASE NOTE: PHONE SUPPORT IS NO LONGER AVAILABLE. As part of our updated support system, we have discontinued phone support. Therefore, we kindly request that you contact us via email instead.
If your call is not answered please ensure to leave a voicemail with your message & your phone number.
✉ Please email: firstname.lastname@example.org or submit the below contact form
We aim to respond to all enquiries within 3 working hours, however please allow up to 1 working day. If you have not received a response within (2) working days, please check your spam/junk folder.