What is pre-order? Pre-order is an item that is currently in production. By placing an order, you are securing the product in your size. Once the production is finished, you will be one of the first to receive the product.

How long will it take to receive my pre-order item? Generally, 1-2 months. While we understand it's a long time, all our pre-order items are on sale. We offer our customer an incentive to pre-order the product. Once the product is available for immediate dispatch, it will go back to the original price. 

Why are Pre-Order items on sale? All our pre-order items are on sale. We give our customer an incentive for the excess waiting period. Generally, our pre-order items are 20-40% OFF the regular price.

Can I cancel my pre-order item(s)? Yes, certainly a store credit will be issued.

My address has changed, can I change my address? Yes, please email us your new address prior to your dispatch.

Please do NOT place an order for the pre-order item if you require the item for an event/by a certain date. With pre-order items we can never guarantee a certain delivery date, we always give an approx delivery date.

Shop & Save from our Pre-Order Collection click here

help@loreta.com.au