PLEASE NOTE: COVID 19 IS STILL IMPACTING AUSPOST. THEREFORE THERE MAY BE DELAYS FROM AUSTRALIA POST. WE HIGHLY RECOMMEND TO ALLOW AN EXTRA DAY OR 2 FOR ANY DELAYS THAT AUSTRALIA POST MAY HAVE.
We only use AusPost to deliver your order. All orders are dispatched from 3029, Melbourne, Victoria.
Standard Regular Shipping Flat Rate $10.00 (Australia wide delivery, Approx. 3-7 days)
24HR Overnight Shipping Flat Rate $18.00 (Order must be placed before 5pm Melbourne time for next business day delivery)
Products only with the green tick are available for overnight/express shipping service.
All orders are dispatched from our Melbourne warehouse using AUSPOST.
Shop the overnight collection here
If you require an overnight delivery, please first check if your suburb is eligible for next day delivery on the Australia Post website (FROM: 3029 | TO: your postcode) https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Once an order has been placed, you will receive your order within approx 3-7 days. Please ensure your postal address & size purchased is correct, in an instance when you have made a mistake - please notify us within 1 day (prior to dispatch)
During festive seasons or busy period, there may be delays.
Same Day Delivery Service - Melbourne ONLY (Fri/Sat/Sun) -
This Service is Available from 6pm Friday until Sunday late evening. Place your order online, and receive a delivery to your door same day/within a few hours. There is a $30.00 charge for this service.
We deliver from Friday evening until Sunday evening. This service is ideal for last-minute function/events - we deliver until midnight Fri/Sat/Sun.
This Service is only available within Melbourne Metro - any area outside this service will need to be confirmed BEFORE placing the order. If unsure if your suburb is within our serviced area please email: firstname.lastname@example.org
Products only with the green tick are available for Melbourne Same Day Delivery Service
Shop the overnight collection here
You will receive a confirmation email from LORETA to confirm that your order has been placed.
Once your order has been dispatched, you will receive an email from Australia Post with tracking information. If you don’t receive an email, please check your junk mailbox. If you still can’t find it, it’s possible we have an incorrect email address for you. Please contact us with your Order Number to check the status of your order.
Tracking should update within 1-2 working days.
Non delivery/return to sender.
Failure to claim/collect your parcel within a reasonable time-frame, or/and provide the correct mailing may result in your parcel being returned to us. In the event your parcel is returned to us, a $14 surcharge will incur. This is the cost australia post charges us, when a package is returned back to the sender.
If you are not home to accept your package, Australia Post may leave a card in your letterbox detailing the steps for picking up your delivery at the local post office.
Any item that is "Pre-Order" will arrive generally between 1-2 months from the receipt of your order. Pre-order items are generally popular high demand items, or items that require extensive manufacturing process. We, therefore, can only give you an estimated time frame. If your order has pre-order items, your whole order won't be dispatched until the pre-order items are in stock.
International Shipping ***PLEASE NOTE: International mail from Melbourne, Australia are experiencing major delays, the below timeframes are only an estimate, and there may be further delays due to limited international flights***
Worldwide flat rate shipping of $30.00
Average shipping times for international customers is approx 10-15 working days via Australia Post, or 3-5 working days via DHL. Tracking is provided on all international packages.
Standard Post (Approx. 5-10 business days) $15.00
Express Post (EMS) (Approx. 3-5 business days) $25.00
EXPRESS (DHL) (Approx. 2-3 business days) $35.00
Standard Post (Approx. 10+ business days) $15.00 AUD
Express Post (EMS) (Approx. 5-8 business days) $25.00 AUD
EXPRESS (DHL) (Approx. 2-5 business days) $35.00 AUD
All orders are dispatched from our Melbourne, Australia warehouse using Australia Post, or DHL.
For an extra $7.00 your order will be gift wrapped. Maximum 1 gift wrap box per order.
Customer Pick-Ups & product viewing
As we are an online store, unfortunately, we are unable to offer pick-up of purchases or viewing prior to purchasing.
Loreta is not responsible for packages that have a delayed delivery after the lodgement with Australia Post.